Nicola McQueen has worked in the recruitment industry for 18 years, joining Capita as a recruitment consultant in 1999. By 2010 she was appointed as managing director of Capita Resourcing and has significantly grown the business, launching new services internationally and integrating strategic acquisitions to enhance the existing proposition. In 2016, McQueen was appointed as executive director of the workplace services division, which includes all HR and recruitment businesses and responsibility for the Recruiting Partnering Project, Capita’s partnership with the Ministry of Defense to recruit into the British Army. At 36, McQueen is also the youngest person to be appointed to Capita’s executive management board.